Returns & Exchanges
Due to the perishable nature of our Açaí products, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every purchase. If your order arrived damaged or failed to meet our quality standards, please contact our support team within 7 days of delivery for a replacement or refund.
Document the Issue
Take clear photos of the shipping box, the product packaging, and any specific damage or quality concerns observed upon arrival.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the product within one week of receipt.
Review Process
Our quality assurance team will review your claim within 2-3 business days to determine if the product was compromised during transit or production.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing