Frequently Asked Questions
Everything you need to know about our organic Açaí and your order.
How is my frozen Açaí shipped to ensure it stays cold?
We ship our frozen products in insulated coolers packed with dry ice. This ensures your Açaí remains at the proper temperature during transit and arrives frozen at your doorstep.
Are SAMBAZON products organic and non-GMO?
Yes, all SAMBAZON products are USDA Organic Certified and Non-GMO Project Verified. We are committed to providing the highest quality Açaí while protecting the Amazon Rainforest.
What is the shelf life of your Açaí superfruit packs?
When kept frozen at 0°F or below, our frozen Açaí packs typically have a shelf life of 12 to 24 months. Please check the 'Best By' date printed on the individual packaging.
Do you offer free shipping on orders?
We offer free shipping on orders over a certain threshold, which may vary by region. Standard shipping rates apply to smaller orders to cover the specialized insulated packaging and dry ice costs.
What should I do if my order arrives melted?
If your product arrives completely thawed, please take a photo and contact our customer service team within 24 hours of delivery. We will gladly issue a replacement or a refund for damaged perishables.
Are your products vegan and gluten-free?
Most of our products, including our Açaí Pure Unsweetened and Performance Protein packs, are naturally vegan and gluten-free. Please refer to the specific ingredient label on each product page for detailed allergen information.